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The Sarah P. Duke Gardens is seeking a Duke graduate student for a part-time Visitor Experience Weekend Assistant position to begin ASAP on Saturdays and/or Sundays (8:45am-5:15pm) year-round, as needed. Duke Gardens is a botanic garden in the heart of Duke University that inspires transformative learning, promotes wellness and builds community. More than 600,000 visitors from all over the world visit the Gardens annually. Admission is free, and we are open from 8am to sunset, 365 days a year. On University holidays, the Barnes Welcome Center at our main entrance is closed. In this position, the selected candidate will work with Duke Gardens staff to deliver a great Gardens experience for all visitors. Duties include planning, coordinating and managing the weekend Visitor Experience team of staff and volunteers in accordance with our goals, values, and mission. This staff position leads by example with hands-on involvement to model excellent visitor service and provide a safe, clean, positive, engaging and welcoming weekend experience at the Gardens on Saturdays and Sundays. This position offers to build expertise in assessing, planning and responding to a wide range of customer service situations and develop skills in managing in a public indoor and outdoor environment. To apply: send your resume and a short paragraph describing why you are interested in joining Duke Gardens as a Weekend Assistant to A Stradley (they/them/theirs) at a.stradley@duke.edu Duties: - Develop and maintain communication systems to support active visitation and visitor service, including documentation of visitor needs, issues and incidents.
- Understanding and communication of Gardens policies to visitors.
- Ability to handle visitor needs and inquiries.
- Ability to work collaboratively while also taking initiative and prioritizing multiple tasks.
- Communication with appropriate personnel and departments, including Duke Parking and Transportation and Duke Police, to ensure visitor safety, communicate pertinent information and to answer inquires based on knowledge of program activities.
- Document and submit shift reports to supervisor and fellow Visitor Experience team members in support of program activities and Gardens operations, including incident reports, emergent or ongoing problems and any implemented solutions or management actions.
- Manage staffing requirements including assessment of staffing needs and assignment of personnel as needed. Supervise and support volunteers and work-study students. Perform other related duties as needed.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. |